International

Reconnecting humanity to the intelligence of nature is an endeavor that must happen on a global scale if we ever want to see true, sustainable change. ION* started small, but every ION* product that makes its way to a country it's never seen before is an exciting step towards making our mission a reality.

  • FAQs

    • Customers in CA

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

    • Where do you ship to?
      • NOTE: Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.
      • Australia
      • New Zealand
      • UK/EU:  ION* products are available to the UK/EU from our exclusive distributor, YourHealthBasket (https://iongut.co.uk/) 
    • How much do you charge for international shipping?

      Australia/New Zealand

      All orders to AUS/NZ ship via our International shipping partner, Passport. Your final shipping rate will be calculated based on the address provided at checkout.

      Taxes and duty are charged at the time of your order.

      NOTE: For those located in Australia, final shipping rate is also inclusive of Goods and Service Tax (GST)*.

      *Goods and Service Tax (GST) is a 10% tax charged on most goods, services, and other items sold or consumed in Australia as required by the Federal Government

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      EU/UK

      Please contact our exclusive distributor, YourHealthBasket (https://iongut.co.uk/), directly for most up to date shipping information.

    • Are ION* Bundles available internationally?

      ION* Bundles are only available to ship within the US at this time.

    • Will I be charged tax and duty?

      Australia/New Zealand

      Yes, any applicable taxes and duties are calculated at the time of checkout. For customers shipping to Australia, final shipping rate is also inclusive of the 10% Goods and Service Tax (GST) as required by law.

      NOTE: The amount you pay at checkout should be correct except in the unlikely instance that there has been a change in your country’s government policy between the time you placed your order and when it arrived in your country. As the importer of record for your shipment you are liable for any additional charges in this unlikely scenario.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      EU/UK

      Please contact our exclusive distributor, YourHealthBasket (https://iongut.co.uk/), directly for most up to date shipping information.

    • Can I pay in my local currency?

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      Others

      You may purchase ION* with your local payment method and billing address; however, all payment is processed and settled in US dollars on our US site. We do not offer payment in any other currencies at this time.

    • I don't see my country on the list. How can I purchase ION* in my country?

      You can purchase select ION* products from iHerb.com. Check here for availability in your country.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      Others

      We are working hard every day to make ION* available in your country. Please let us know your email and where you're interested in shipping ION* to in the form on this page, and we'll notify you as soon as we can ship to you.

    • Where is my order?

      Australia/New Zealand

      If you placed an order to Australia or New Zealand and are experiencing delays, please visit our international shipping partners at Passport: https://passportshipping.com/track and enter your tracking number, which you can find in your order confirmation email. Once on the Passport tracking page you can subscribe for delivery status updates. The expected delivery date is provided by the courier and is subject to change. Please reach out to our customer support team at info@intelligenceofnature.com for further questions.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada and the NPN process.

      EU/UK

      Please contact our exclusive distributor, YourHealthBasket (https://iongut.co.uk/), directly for assistance with your order.

    • I ordered ION* through your US site and paid tax and duty when I checked out. Why was I charged more by Customs?

      Australia/New Zealand

      You should not be charged more by the Customs agency in your country because we charge tax and duty at the time of purchase. However, the import tax rates in your country can change at any time, and what you paid up front may no longer be correct. If you have a Customs issue you need assistance with, please send an email to info@intelligenceofnature.com.

      EU/UK

      Please contact our exclusive distributor, YourHealthBasket (https://iongut.co.uk/), directly for details regarding your order.

    • Is there a weight limit for international orders?

      Australia/New Zealand

      Yes, the limit is roughly equivalent to (3) 32oz bottles of ION*, in line with most personal use import regulations. This is to help ensure your order is delayed as little as possible while clearing Customs in your country.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      EU/UK

      Please contact our exclusive distributor, YourHealthBasket (https://iongut.co.uk/), directly for ordering details.

    • Do you ship to US territories?

      Yes, we do. Please visit our shipping and returns page for more information.

    • How can I become an ION* reseller in my country?

      Thank you for wanting to help support the ION* mission internationally! If you are interested in becoming a reseller, please fill out the form on this page, and someone from our international team will happily be in touch with you soon.

      Canada

      All sales of ION* in Canada are currently on hold as we work to satisfy all registration requirements of Health Canada.

      UK

      Please contact our exclusive distributor, YourHealthBasket (https://iongut.co.uk/), directly for information regarding becoming a reseller.

Stay up-to-date on ION* availability.

International partner inquiry

Thank you for your interest in sharing ION* with the world! Please fill out the form below with your business information and country, and someone from our team will reach out soon.