ION Gut Health International Customer Support

International

Reconnecting humanity to the intelligence of nature is an endeavor that must happen on a global scale if we ever want to see true, sustainable change. ION* started small, but every ION* product that makes its way to a country it's never seen before is an exciting step towards making our mission a reality.

  • FAQs

    • COVID-19 Update
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      We are continuing to experience increased shipping times due to the impacts of COVID-19. These delays are being impacted by increased holiday shipping volumes in the United States and around the world.

      Shipments to Australia and New Zealand may be significantly delayed, in some cases by as much as 4-6 weeks on top of our normal shipping times.

      Thank you for your understanding as we continue to work with our shipping partners to provide you with ION* as quickly and affordably as possible.

    • Customers in CA
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      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

    • Where do you ship to?
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      • NOTE: Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.
      • Australia
      • New Zealand
      • UK (uk.intelligenceofnature.com)
      • Europe (uk.intelligenceofnature.com)
        • Albania
        • Andorra
        • Austria
        • Belgium
        • Bosnia & Herzegovina
        • Bulgaria
        • Croatia
        • Cyprus
        • Czechia
        • Denmark
        • Estonia
        • Faroe Islands
        • Finland
        • France
        • Germany
        • Gibraltar
        • Greece
        • Greenland
        • Guernsey
        • Hungary
        • Iceland
        • Ireland
        • Israel
        • Italy
        • Jersey
        • Kosovo
        • Latvia
        • Liechtenstein
        • Lithuania
        • Luxembourg
        • Malta
        • Monaco
        • Montenegro
        • Netherlands
        • North Macedonia
        • Norway
        • Poland
        • Portugal
        • Romania
        • San Marino
        • Serbia
        • Slovakia
        • Slovenia
        • Sweden
        • Switzerland
        • Turkey
        • Vatican City
    • How much do you charge for international shipping?
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      Australia/New Zealand

      We offer a $10 flat rate to Australia and New Zealand, in addition to end-to-end tracking made possible by our international shipping partners at Passport.

      We also offer live rate expedited shipping to Australia and New Zealand through UPS, FedEx, and DHL. Each carrier’s rates vary and will change depending on the contents of your order and the destination.

      Taxes and duty are charged at the time of your order for all carriers.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      EU

      Our UK distributor, YourHealthBasket, offers shipping to the EU. Please note that individual country restrictions are subject to change at any time due to Brexit.

      Standard shipping starts @ £7.90* (aims for delivery within 21 working days)

      Express shipping starts @ £19.49* (aims for delivery within 5 working days)

      *Prices are based on order weight and shipping method selected

      UK

      Our UK distributor, YourHealthBasket, offers shipping to the UK and Northern Ireland. Free standard UK delivery is offered for orders over £72.

      Standard shipping starts @ £3.49* (aims for 3 – 5 working days)

      Express shipping starts at @ £8.50* (aims for 1 – 2 working days)

      *Prices are based on order weight and shipping method selected

    • Are ION* Bundles available internationally?
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      ION* Bundles are only available to ship within the US at this time.

    • Will I be charged tax and duty?
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      Australia/New Zealand

      Yes, any applicable taxes and duties are calculated at the time of checkout.

      NOTE: The amount you pay at checkout should be correct except in the unlikely instance that there has been a change in your country’s government policy between the time you placed your order and when it arrived in your country. As the importer of record for your shipment you are liable for any additional charges in this unlikely scenario.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      EU

      Taxes will be charged by Customs when your order reaches your country.

      UK

      Yes, VAT is charged at the time of checkout.

    • Can I pay in my local currency?
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      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      Others

      You may purchase ION* with your local payment method and billing address; however, all payment is processed and settled in US dollars on our US site, and in GBP on our UK site. We do not offer payment in any other currencies at this time.

    • I don't see my country on the list. How can I purchase ION* in my country?
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      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      Others

      We are working hard every day to make ION* available in your country. Please let us know your email and where you're interested in shipping ION* to in the form on this page, and we'll notify you as soon as we can ship to you.

    • Where is my order?
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      Australia/New Zealand

      If you placed an order to Australia or New Zealand and are experiencing delays, please visit our international shipping partners at Passport: https://passportshipping.com/track and enter your tracking number, which you can find in your order confirmation email. Once on the Passport tracking page you can subscribe for delivery status updates. The expected delivery date is provided by the courier and is subject to change. Please reach out to our customer support team at info@intelligenceofnature.com for further questions.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada and the NPN process.

      EU/UK

      If you placed an order to the UK or EU and are experiencing delays, please reach out to our UK distributor at uk.info@intelligenceofnature.com.

    • I ordered ION* through your US site and paid tax and duty when I checked out. Why was I charged more by Customs?
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      Australia/New Zealand

      You should not be charged more by the Customs agency in your country because we charge tax and duty at the time of purchase. However, the import tax rates in your country can change at any time, and what you paid up front may no longer be correct. If you have a Customs issue you need assistance with, please send an email to info@intelligenceofnature.com.

      EU/UK

      For customers in the UK, your order is shipped from the UK and VAT is charged at time of purchase.

      For customers in the EU, due to Brexit, you will be charged tax and duty when your order reaches Customs in your country. If you have a Customs issue you need assistance with, please send an email to uk.info@intelligenceofnature.com.

    • Is there a weight limit for international orders?
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      Australia/New Zealand

      Yes, the limit is roughly equivalent to (3) 32oz bottles of ION*, in line with most personal use import regulations. This is to help ensure your order is delayed as little as possible while clearing Customs in your country.

      Canada

      Shipping to Canada is currently on hold as we work to satisfy all registration requirements of Health Canada.

      EU/UK

      Yes, the limit depends on your service option. Standard shipping limit is 4 pounds. Express shipping limit is 12 pounds.

    • Do you ship to US territories?
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      Yes, we do. Please visit our shipping and returns page for more information.

    • How can I become an ION* reseller in my country?
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      Thank you for wanting to help support the ION* mission internationally! If you are interested in becoming a reseller, please fill out the form on this page, and someone from our international team will happily be in touch with you soon.

      Canada

      All sales of ION* in Canada are currently on hold as we work to satisfy all registration requirements of Health Canada.

      UK

      Please contact our exclusive UK distributors to find out how you can become a UK ION Partner.

  • Stay up-to-date on ION* availability.

    International partner inquiry

    Thank you for your interest in sharing ION* with the world! Please fill out the form below with your business information and country, and someone from our team will reach out soon.

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