Shipping & returns

We offer free shipping on all orders totaling $35 (USD) or over, shipped to addresses in the continental US, Alaska, Hawaii and US territories.

Orders totaling less than $35 are subject to a $7 flat rate shipping fee.

In the US, we ship FedEx and USPS for most efficient delivery, and USPS only for PO Box addresses. For international orders, we ship with DHL and Passport Shipping.

When your order ships, you will receive a confirmation email with a tracking number, allowing you to track your order on either the FedEx, USPS, DHL, or Passport websites.

We try our best to make deliveries within 3-5 business days, but for remote locations or during holiday periods, delivery may take a week or more.

ION* products can be shipped to a Freight Forwarder with the following parameters:

• Orders are limited to a maximum of 4 bottles per ION* category (Gut Support, Pet Support, and Skin Support) every 60 days, in line with most personal use import regulations.
• ION* is not responsible for lost/missing orders marked “delivered” (per carrier tracking information) to the customer shipping address.
• ION* cannot guarantee specific delivery dates or windows for delivery.

Please allow 2 business days for order processing. We do not ship on weekends or holidays. After placing your order with ION*, you will be sent a receipt and order summary via email. Once shipped, you will receive an email with a tracking number.

Please Note: If you are having trouble locating these emails, individual user settings in your inbox may have rerouted them to your spam or marketing folders.

Please refer to the tracking links in the email you received with your shipment information to track delivery of your package. ION* is not responsible for lost/missing orders marked “delivered” (per carrier tracking information) to the customer shipping address. If you need additional assistance, please contact our Customer Experience Team at info@intelligenceofnature.com.

Expedited shipping is not available at this time.

It is our hope that you and your family are able to fully experience the benefits that ION* has to offer. This is why if you are not satisfied with any of our products, we offer a 100%, 60-day, money-back guarantee on your first bottle purchased (any size) from our website.

To be eligible for a refund:

Product must have been purchased within 60 days from the intelligenceofnature.com website.

Do not ship bottles that have been opened or partially consumed (inner seal must be intact).

Unopened product will be refunded once it has arrived and been processed by the ION* Team.

Return Shipping Labels are not provided by ION*.

ION* Returns
4351 Seminole Trail
Charlottesville, VA 22911

Please Note: Your original shipping costs will not be refunded. Product purchased through any of our distributors is subject to their return terms and conditions. Returns are for consumable products only. For more information, please contact our Customer Experience Team at 844.432.5488 or e-mail us at info@intelligenceofnature.com.

You can cancel your subscription at any time, for any reason. Our 60-day, money-back guarantee applies to the purchase of your first bottle only.

Subscription orders that have already processed and shipped (tracking number generated) cannot be cancelled and refunded. Upcoming subscription order reminders are sent via email four days prior to the order processing and shipping. We recommend signing up for SMS Text Messaging to receive these same reminders via text (standard rates apply). To sign up for text alerts, please type IONSUBCLUB to 844-635-2621

For more information about the ION* Subscription program, click here.

We will honor our 100%, 60-day, money-back guarantee by crediting our wholesale accounts for product they refund to their customers. First purchase, one bottle only, and within 60 days of purchase.