Frequently asked questions

  • ION* Gut Support

    • Usage Instructions
      Adults and Children 4 and Over: 

      For general gut-brain health, we recommend 1 teaspoon of ION* Gut Support taken orally 3x/day. Optimal gut support is achieved when taken 30 minutes prior to meals because of ION* Gut Support's protective effects against gluten and glyphosate, but you can take it immediately before, with, or after a meal, (or on an empty stomach) and still receive benefit.

      Sensitive Adult Usage: 

      Results can vary with initial ION* Gut Support usage, with many customers reporting rapid and profound early results. These results are not the direct effects of the supplement itself, but instead reflect the innate process that occurs in a body as the firewall system is optimally up and running. There is a subset of individuals, however, that can experience symptoms of tiredness, headache, bloating/increased gas, or bowel changes. If you feel you may be sensitive to the changes that can occur as your innate defenses and capacity for water/nutrient absorption are restored, we suggest a slower approach. Start with 1/8 teaspoon of ION* Gut Support daily, increasing usage slowly, as tolerated, to get to recommended label usage.

    • What is ION* Gut Support?

      ION* Gut Support is an all-natural liquid gut health supplement that goes beyond probiotics, helping to support tight junction integrity and diversify your microbiome the natural way. It is soil derived and U.S. sourced. Its active ingredient, humic extract (from ancient soil), is naturally rich in a variety of trace minerals and amino acids. ION* Gut Support isn't bacteria; it's a family of molecules made by bacteria.

    • What are the ingredients in ION* Gut Support?

      Humic Extract (from Ancient Soil) and Purified Water.

      Humic extract is sourced from ancient soil (roughly 60 million years old), and contains a blend of bacterial metabolites (aka, fulvate) as well as less than 1% of a variety of trace minerals and amino acids including chloride, sodium, lithium, calcium, phosphorus, sulfur, bromide, potassium, iron, antimony, zinc, copper, gold, magnesium, alanine, glycine, histidine, isoleucine, methionine, threonine, and valine.

      Please note, all of the trace minerals in our humic extract are naturally occurring, well below the RDI, and not meant to be used as supplementary to any deficiencies. The truly active compound in humic extract is the fulvate, a unique family of carbon molecules with oxygen-binding sites that are produced by bacteria when they digest nutrients. These molecules are the backbone of the ION* blend, helping with critical functions like cellular and microbial communication and chelation of nutrients.

    • Is ION* similar to probiotics or enzymes?

      ION* is not a prebiotic, a probiotic, or a direct source of enzymes. It contains zero bacteria. We need a much more diverse microbiome than one can achieve by replicating the same strands of bacteria over and over (this monoculture can happen when we take probiotics).

      ION* is unique in that it naturally enhances the diversity of your individual microbiome. It works as a communication network that gives our bodies the tools to create their own bacterial ecosystem again - that ecosystem that has been wiped out by environmental toxins such as antibiotics and pesticides. Without the communication network, there will always be overgrowth of certain species and underrepresentation of others.

      Note: Please consult your healthcare provider concerning the addition or removal of probiotics and digestive enzymes in your personal regimen; as each person is unique, we cannot make individual recommendations.

    • Is sediment and variation in color normal?

      Yes, every product in the ION* suite is all natural and soil derived; the color, taste, and amount of sediment in each bottle can vary. It is neither abnormal nor harmful.

    • Do any of the ION* products need to be refrigerated?

      No, all of the products in the ION* suite are shelf stable and do not require refrigeration.

    • Are there any contraindications with ION* Gut Support?

      There are no known contraindications with ION* Gut Support. However, for maximum efficacy of all products, we do suggest separating by 30 minutes if you are taking ASEA, a thyroid medication, iodine, or a binder supplement.

      Iodine is a highly-charged element that can bind to negatively-charged elements in ION* Gut Support. Also, certain "binder" supplements (clay, charcoal, and zeolites) recommend taking separately from any nutrition, food, or supplements.

      ION* Gut Support strengthens healthy gut membranes. This support can return expected drug absorption to normal levels and may improve bioavailability of your supplements and food nutrients. If you are on a medication that requires blood level testing to adjust the dose (such as blood thinners or seizure medications) you should discuss ION* Gut Support with your doctor, who may want to get testing done within a week of starting ION* Gut Support, as you would do with a diet change or adding other mineral supplements.

      None of the minerals or amino acids in ION* Gut Support are present in levels that would be considered adequate to allow ION* Gut Support to replace other standard mineral therapies, such as Lithium orotate or your regular multi-mineral supplement, in your health management.

    • Can I take ION* Gut Support while pregnant or nursing?

      While we know of no contraindications during pregnancy, we would recommend consulting your healthcare provider, before continuing, or starting ION* Gut Support while pregnant or nursing.

    • What does ION* Gut Support do?

      ION* Gut Support strengthens tight junction integrity at the gut lining, which protects the immune and neurologic systems and regulates the delivery of water and nutrients to the body.

      As demonstrated in our peer reviewed articles, toxins like glyphosate and gluten can degrade tight junctions in the epithelial layer of the gut lining. ION* Gut Support has been shown to promote the strengthening of this gut barrier, thereby bolstering the first line of defense against everyday exposure to toxins. With a strong gut lining, both digestion and immune function are improved. Further, by acting as a carrier molecule, ION* moves nutrients into the cells where they are needed the most.

    • How does ION* Gut Support work?

      Think of ION* as an extremely intelligent transporter that works at a cellular level. ION* isn't adding anything, it's facilitating partnership.

      The fulvate molecules in ION* are bacterial metabolites that chelate (bind) with minerals, amino acids, etc. to help transport them into cells where they are needed. Further, fulvate can remove what is not needed and even harmful in the cell and transport it out.

      Fulvate can even partner with metal ions. By promoting metal bridges between molecules, it encourages electron transfer both within and across molecules which helps facilitate the communication aspect of ION*, what we refer to as "redox signaling". Encouraging cellular communication is truly profound, ultimately promoting innate cellular health. After all, a cell that can reach out and "ask" for what it needs will have an easier time getting it than a cell in isolation.

      ION* can also do things like donate electrons to free radicals (acting as an antioxidant), downregulate zonulin (the protein that weakens tight junctions), and diversify your gut microbiome by supporting the structure of your gut lining (where your microbiome lives).

      But the truly extraordinary thing about the "how" of ION*? It functions in all of these amazing ways inherently. ION* naturally works to give each cell what is needed and remove what is not. We have not synthesized any chemical compounds to seek out and identify what each of your cells need. In truth, we couldn't replicate this kind of inherent wisdom if we tried. Nature is the spark behind this innovative molecule. And it is as a nod to that very wisdom that we are so named, ION* Intelligence of Nature.

    • Why should I be taking ION* Gut Support?

      Currently, 80% of the population suffers from gas, bloating, indigestion, and heartburn, with a good majority stemming from poor gut health. But when you factor in inflammation that is caused by poor gut health, those are just the tip of the iceberg. Given the number of issues that chronic inflammation is responsible for, maintaining gut health is so vital.

      So why do we suddenly need help maintaining our gut health? To start, overprescribed antibiotics, glyphosate damage, and a lost connection with our environment. Our microbiome is not thriving as it should, and neither are we. Rather than address a specific medical condition with a narrowly-targeted supplement, ION* Gut Support takes a holistic approach and helps maintain the strength of our immune system to create an environment that supports total body and mind health.

    • What are tight junctions?

      Tight junctions are the seals between cells which help to create a defensive barrier in the epithelial layer of your gut lining. They function to keep toxins and foreign particles out of the bloodstream while also allowing nutrients to enter. Tight junction integrity is at the foundation of health.

      Tight junctions are protected by the carbon and mineral metabolites of bacterial digestion. When the intestinal bacteria are balanced and thriving, this matrix of metabolites produces a strong enzyme defense system that protects the tight junctions from the toxin zonulin.

      Over the last sixty years, there has been a steady loss of biodiversity in our bowel bacterial ecosystem. Factory farming, processed foods, and widespread antibiotic use have all played major roles in this decline. However, the most potent of triggers for zonulin impact at the gut barrier is glyphosate, the most commonly used herbicide. Gluten is the most potent of naturally occurring triggers for zonulin production in our modern diet.

      ION* Gut Support functions as the answer to glyphosate and gluten impact at the gut lining by promoting increases in production of the enzymes that break down zonulin and thereby strengthen tight junctions.

    • What is the gut-brain connection?

      Recent science has called the gut our "second brain," or "Enteric Nervous System" (ENS). It consists of two thin layers of more than 100 million nerve cells that line our gastrointestinal tract, from our sinuses all the way to our rectum, and serves as a vast communication network. We now know that the majority of neurotransmitters, or "chemical messengers," such as serotonin and dopamine, are made in our gut lining, with very little being made in the brain comparatively. However, the production of these chemical messengers is dependent on the right bacteria, fungi, and even parasites and viruses (collectively known as the microbiome), being present in our gut.

    • What is glyphosate and why is it harmful?

      Glyphosate is the active ingredient in the most commonly used weed killers, including Roundup. These weed killers are used broadly in agriculture and found in varying quantities throughout our environment. The volume of usage of this herbicide has led to reports of significant levels of glyphosate in water, air, rainfall, and even human breast milk. The World Health Organization classified glyphosate as a "probable human carcinogen", and it is implicated in a wide variety of human health disorders.

      ION* Gut Support functions as a response to glyphosate and gluten impact by improving the gut lining's ability to keep out these detrimental elements and promoting increases in production of beneficial enzymes. ION* Gut Support promotes a healthy "firewall" in the gut and blood-brain barrier, to support a beneficial shift in the gut ecosystem as well as normal immune function. ION* Gut Support improves gut resilience to glyphosate within 16 minutes.

    • Is ION* FDA approved?

      Dietary supplements are never FDA approved. Unlike pharmaceutical drugs, dietary supplements fall under a different regulatory framework. The FDA does, however, regulate dietary supplements under the Dietary Supplement Health and Education Act of 1994 (DSHEA), and ION* adheres strictly to these guidelines.

      Further, as the regulatory landscape changes, we are constantly working to stay up-to-date with industry standards.

    • Is ION* vegan?

      Yes! All products in the ION* suite are vegan, naturally gluten-free, dairy-free, soy-free, latex-free, sulfite-free, preservative-free, non-GMO, and certified glyphosate residue free. They are all produced in a facility free of allergens, including peanuts and tree nuts.

    • Does ION* test for Prop 65 metals?

      In compliance with California's Prop 65 legislation, we test ION* for levels of mercury, lead, arsenic, and cadmium. It is important to note, however, that metals are found naturally in soil. In fact, there are heavy metals everywhere, from the air we breathe to the food we eat. For example, candy can have 100-6000 ppm lead, and root vegetables can easily have about 2 ppm lead. Fish bodies can have 1-4 ppm mercury and rice in the US can have over 0.5 ppm arsenic.

      Our limits are set low, and we typically see levels 10-fold less than those limits. The result? You would typically need to consume 100x the recommended dose to approach the Prop 65 No Significant Risk level.

      Please note: 1 ppm = 1 ug/ml

      Quality control limits graph

    • Could I be allergic to ION* Gut Support?

      ION* Gut Support has numerous naturally occurring trace minerals and amino acids in it. We are aware of the vulnerability to some of these elements that certain individuals have. However, the concentrations of these trace minerals are far below the concentrations seen in the daily intake of a healthy plant-based diet and never in the metallic form typically associated with sensitivity. Cucumbers, for example, are high in naturally occurring aluminum.

      Sensitivity to the ionic and organic minerals found in ION* Gut Support, therefore, is not common. Additionally, ION* Gut Support is sourced from plant-derived fossils and is routinely tested for contaminants. However, if you have an allergy to trace minerals, we recommend starting slowly with ION* Gut Support, as detailed under "Usage Instructions". If you believe you are experiencing an allergic reaction to ION* Gut Support, stop taking the product immediately, and consult your healthcare practitioner.

      As ION* Gut Support begins to strengthen the tight junctions in the gut lining, it is not uncommon to experience mild, temporary side effects such as constipation as full hydration is promoted. In these cases, the first and best response is to increase consumption of water and herbal teas. It may also be beneficial to take a slower approach. See under "Usage Instructions" for sensitive individuals.


      The clinical spectrum of signs and symptoms that have been attributed to the word "detox" are vast. If we consider the full term, "detoxification", we can bring some clarity to the process. The need to remove toxins is part of the body's natural defense, and a healthy body has vast mechanisms for toxin removal.

      Many people starting ION* Gut Support have noted almost immediate signs of toxin clearance from the body. Urine, sweat, breath, and skin in the case of mineral foot baths, can all reveal toxin clearance. This is the result of the extremely rapid changes in tight junction integrity as ION* Gut Support promotes functional tight junctions in the gut, blood vessels, kidney tubules, etc.

      ION* does not detox your system in the way that most products marketed as a detox do. Instead, ION* Gut Support provides a gentle, constant cellular detox that chelates to metals and other unwanted cellular waste and helps to remove them from the body. The body's natural systems, once back online with intelligent membranes, produce all the natural detoxification pathways. If tight junction restoration throughout the system is the reason for the mobilization of toxins and subsequent removal (detoxification) from the body, there is no redistribution of the toxin to other tissues. The toxins are instead trafficked to appropriate clearance sites of urine, breath, and sweat.

    • For how long should I take ION* Gut Support?

      You should take ION* Gut Support as long as you are getting exposure to those environmental factors known to impact the tight junctions in the gut lining, including gluten, glyphosate, and antibiotics. Organic, non-GMO, and gluten-free foods are great. However, avoiding exposure to glyphosate is the bigger challenge, as it has been shown to be contaminating even our rainwater.

      So why do we suddenly need help maintaining our gut health? To start, overprescribed antibiotics, glyphosate damage, and a lost connection with our environment. Our microbiome is not thriving as it should, and neither are we. Soil depletion has led to a loss of nutrients in our foods, and commonly used herbicides like glyphosate are wreaking havoc on our health. Thus, toxin protection and optimal nutrient absorption are essential. By acting as a carrier molecule, ION* helps to move nutrients from your daily meals into the cells, and move toxins out of the body.

      Rather than address a specific medical condition with a narrowly targeted supplement, ION* Gut Support takes a holistic approach to wellness, helping to maintain the strength of our digestive and immune systems for whole-body health.

    • Does ION* Gut Support expire?

      Through third-party stability testing, we know that ION* Gut Support is safe and efficacious for up to 3 years.

    • Is ION* Gut Support similar to other fulvic or humic extracts/substances?

      ION* Gut Support is a balanced formula, comprised of a very unique family of carbon molecules with oxygen-binding sites that are produced by bacteria when they digest nutrients. We extract our primary ingredient from ancient soil that contains humic and fulvic substances.

      Fulvate (what ION* utilizes) has not been acidified like fulvic acid and exists naturally in our source material, Leonardite.

      Oxygen atoms in fulvate molecules are partnered (chelated) with metal ions. Metal bridges between molecules allow electron transfer both within and across molecules which helps facilitate the communication aspect of ION*, what we refer to as redox signaling. This ability to enhance communication at the cellular level is what differentiates us from your average fulvic acid.

      When fulvate is acidified, oxygen atoms in fulvic acid are bound to hydrogen instead of metals. Hydrogen does not support electron transfer between molecules and therefore may not facilitate redox signaling.

    • Where can I purchase ION*?

      ION* is available in our online store (with both a one-time purchase option or discounted through our subscription program), from many healthcare practitioners, and in many retail stores nationwide. ION* is also available through various on-line retailers, including Amazon and

    • If I have more questions, who do I contact?

      More questions? Let’s connect! Email us at

    ION* Biome Gut Health is now ION*Gut Support
  • ION* Skin Support

    • Usage Instructions

      Mist ION* Skin Support on face, neck and chest twice daily. Use before applying other skin products, before and after sun exposure, or wherever your skin needs support. For best results, allow to dry or massage into skin before applying other skincare products.

    • Sensitive Usage Instructions

      If you feel you may be sensitive to the trace minerals or humic extract found in ION* Skin Support, please patch test to ensure there is no reaction. If you experience any adverse reactions from using ION* Skin Support, discontinue use and please contact our Customer Support Team as well as your dermatologist.

    • Should I patch test ION* Skin Support?

      Everyone's skin is different, and for any new skin product it is recommended that you patch test to ensure you will not have any adverse skin reactions.

      Good spot/patch testing practices:

      • Test on freshly cleansed skin.
      • Test on your neck or inner arm.
      • Test one new skin product at a time.
      • Test for four or more days to ensure you do not develop a hypersensitivity reaction.
    • Does ION* Skin Support have an expiration date?

      We recommend using ION* Skin Support within 2 years.

    • Does ION* Skin Support need to be refrigerated?

      No, all products in the ION* suite are shelf stable and do not require refrigeration.

    • Where can I purchase ION* Skin Support?

      As of right now, ION* Skin Support is exclusively available as a one-time purchase or as part of a subscription at

    • Can I get an ION* Skin Support subscription?

      Yes! We offer 15% off as part of our Subscription Program.

    • What is ION* Skin Support?

      ION* Skin Support is an all-natural, soil-derived spray utilizing our innovative Terrahydrite® blend, combined with various bio-available minerals including Silicon as Monomethylsilanetriol, Zinc Gluconate, Copper Gluconate, and Magnesium Citrate. ION* Skin Support is scientifically proven to strengthen your barrier against toxins, support a healthy response to the sun, and improve hydration. It is microbiome-friendly as well as fragrance and dye-free.

    • How is ION* Skin Support different from ION* Gut Support?

      In addition to the humic extract blend utilized in our Gut Support formula, ION* Skin Support includes bioavailable Silicon as Monomethylsilanetriol, Zinc Gluconate, Copper Gluconate, and Magnesium Citrate. It is a synergistic blend specially formulated for keratinocytes, the primary cells which form the skin barrier.

    • What does ION* Skin Support do?

      ION* Skin Support is designed to support skin function as a barrier and as a balanced terrain for your microbiome. By supporting a terrain that can host hundreds of millions of beneficial microbiota, you can help foster your innate gut-brain-skin connection.

      ION* Skin Support also helps defend against toxins by maintaining the tight junctions in the skin, supports a healthy response to the sun by lowering the amount of reactive oxygen species that result from exposure to UVB rays, and improves overall skin hydration by supporting your microbiome.

    • How will I know if it's working?

      You may notice an improvement in texture, elasticity, hydration, smoothness, or circulation and/or a reduction in redness after a few weeks of regular ION* Skin Support use.

      Further, when your skin functions properly, it supports many other functions, as the skin is deeply connected to the hormone system, the immune system, and the nervous system. Because of these connections, you may notice benefits that go far beyond what you expected. Pay attention to your overall sense of wellbeing as you use ION* Skin Support.

    • For how long should I use ION* Skin Support?

      With ION* supporting your body's barrier protection from UVB rays and environmental toxins, it should be used as long as those damaging elements are present. As ION* is a water-based product, it is quickly absorbed; use twice daily as instructed.

    • How long until I will notice results from ION* Skin Support?

      Noticeable changes in the skin vary and are dependent on your overall health, your skin health and your personal awareness of its appearance. Irritated or inflamed areas of your skin are where you will most likely notice the impact of ION* Skin Support first. Skin with callouses, or thick layers of skin, will likely be where noticeable changes will take the longest. Noticeable changes will also vary with skin age and exposure to sunlight and toxins.

    • How long does one bottle last?

      This can be a difficult question to answer with usage varying widely. However, based on an average use regimen for one person, an 8oz spray bottle should last about 10 weeks and a 3.4oz bottle should last roughly 1 month.

    • Can I overuse ION* Skin Support?

      Yes, applying ION* Skin Support substantially more than twice daily may result in some irritation. Further, it's important to remember that more is not necessarily better. We have no reason to believe that you will receive any more benefit from overuse of ION* Skin Support. Thorough coverage, twice daily, will provide the support your skin needs.

    • How long should I wait before applying makeup or other skincare products?

      You can apply makeup or lotions immediately following use of ION* Skin Support. We recommend either letting it dry naturally or gently patting dry and then applying other products.

    • Will ION* Skin Support reduce signs of aging and/or wrinkles?

      We cannot say at this time. We will, however, be carrying out studies to validate ION* Skin Support's effect on wrinkles and signs of aging. Stay tuned!

      What we know now is that ION* Gut Support, our flagship liquid mineral supplement, has been shown to increase lysine production, which is critical to the formation of collagen. Collagen is key in helping to promote skin elasticity and strength.

    • Is this a sunscreen? Can I use instead of sunscreen?

      No. ION* Skin Support does not physically block UV rays or chemically alter our response to them. It should not be used as a sunscreen.

      With daily use, however, ION* will help to balance the microbiome which supports healthy lipids (natural oils and waxes), making our skin less vulnerable to damaging rays. ION* Skin Support helps to achieve a balanced state of ROS which means less ROS is acting to damage and kill cells.

    • Can I use this on my baby's diaper rash?

      No, we do not recommend ION* Skin Support for babies due their highly sensitive skin.

    • Can I use ION* Skin Support on eczema, rosacea, vitiligo, or any other specific skin conditions?

      Because the skin is influenced by the state of the nervous and endocrine systems as well as the microbiome, the cause of skin conditions is quite complex and depends on the individual.

      While we cannot make claims related to specific skin conditions, we suggest applying ION* Skin Support to your external barrier as well as taking ION* Gut Support to promote immune health inside and out.

      Many skin conditions are an immune response to environmental toxins or insults (like UV rays) resulting in inflammation. ION* Gut Support bolsters your immune system by improving intracellular communication. ION* Skin Support strengthens the barrier of epithelial cells that separates you from the outside world, improving your body's ability to respond to environmental toxins and/or damaging levels of UV rays.

    • If I have more questions, who do I contact?

      More questions? Let’s connect! Email us at

  • ION* Gut SupportFor Pets

    • Usage Instructions
      Directions for use:

      Shake Well. Ideal application is by syringe (no needle) in the corner of mouth (not squirted in – but gradually dispensed). You can also pour ION* Gut Support For Pets into one-quarter cup of dechlorinated water.

      Pets can drink ION* Gut Support For Pets before, during, or after a meal and still receive benefit. If you feed twice daily, you can split the following doses in half and provide twice daily.

      For pet weight:
      <20 lbs: 1 tsp (5 ml) daily
      21 lbs to 100 lbs: 2 tsp (10 ml) daily
      >101 lbs: 1 Tbsp (15 ml) daily

      Sensitive Usage:

      Starting with 1/8 teaspoon of ION* Gut Support For Pets, once a day, can be a good introduction. Double the usage weekly until your pet is fully benefitting from the recommended usage for their weight category. Give at mealtime or twice daily in one-quarter cup of dechlorinated water.

      Please note: These usage schedules are for canines and felines. ION* Gut Support For Pets has not been tested in the equine environment.

    • What is ION* Gut Support For Pets and what does it do?

      ION* Gut Support For Pets is a liquid supplement that supplies the first line of defense against everyday exposure to environmental and food-borne toxins. It is an all-natural humic extract derived from ancient soil.

      The gut lining is a barrier working to protect your pet from toxic substances such as glyphosate, gluten, and other foreign particles. But just as importantly, it functions to allow the passage of beneficial nutrients. Preserving the integrity of this barrier is key to health. Instead of feeding the microbiome with various bacterial strains, as you would get from a probiotic, ION* Gut Support For Pets works via redox signaling to maintain tight junction integrity in the epithelial layer of the gut lining.

      ION* facilitates nutrient absorption, promotes kidney health, and helps with the inflammatory response promoting immune function and alleviating environmental allergy sensitivities.

    • How is ION* Gut Support For Pets different from the human ION* Gut Support formula?

      ION* Gut Support For Pets is specially formulated for canines and felines and includes silicon. Silicon, not commonly found in pet food, supports structure in the body from the cellular level to the muscular-skeletal level. It is an essential element for healthy connective tissues, especially in the bone and cartilage of animals.

    • Is ION* Gut Support For Pets available via subscription?

      Yes! Our 16oz bottle of ION* Gut Support For Pets is available at 15% off through our ION* membership. Join now and save!

    • Is ION* FDA compliant?

      Yes! Our manufacturing and quality control teams adhere to all the FDA's current Good Manufacturing Practices (cGMPs), and do regular testing on ION* Gut Support For Pets for bacterial contamination, heavy metals, and overall product composition.

      Further, third-party testing has shown ION* to be non-toxic on sensitive kidney cells, even at very high concentrations.

    • If I have more questions, who do I contact?

      More questions? Let’s connect! Email us at

  • Subscription

    • How do I become an ION* Subscriber?

      It's simple, and FREE! Start by shopping our product page and add products to your cart by selecting the Subscribe & Save option. Don't forget to choose how frequently you want to receive each product. Choose from every 30, 60 or 90 days. Shop Now

    • What are the perks of an ION* Subscription?

      15% Discount on all your favorite top selling ION* products

      • 32oz ION* Gut Support
      • 8oz ION* Skin Support
      • 16oz ION* Gut Support For Pets

      Free Shipping- All ION* subscription products qualify for free shipping within the US, even if you add additional product to your upcoming order!

      Cancel Anytime- We know you will love our subscription program and our ION* products, but if you have a change of heart, you can cancel at any time!

      Easy to Manage- It's now easier than ever to log into your account and change the date, quantity, or frequency of your ION* subscription order.

      Easy to Swap & Add Product- Not only can you swap out products, now you can also add additional products to your upcoming order!

      Complimentary Pump- Your first subscription order of ION* Gut Support and/or ION* Pet Support will include a complimentary pump.

    • Can I add additional products to my upcoming recurring order?

      Yes! We have improved our subscription offerings so that you can now add products to your upcoming subscription order. Additional items will not be discounted unless you select the Subscribe & Save option. As always, items processed through the subscription portal ship for free.

    • Can I change the frequency of my recurring orders?

      Sure! Just log into your account and make changes to your upcoming order. Be sure to make any changes 24 hours PRIOR to the processing date. Otherwise, these changes will apply for your next order, and you will be billed accordingly.

    • How do I cancel my subscription and/or future ION* subscription orders?

      Simply log into your account and select, cancel. If you need additional help, call or email our Customer Support Team at 844.432.5488 or

      NOTE: Any cancellation of an order or subscription must be done 24 hours PRIOR to the order processing and shipping. Orders that have already been processed and paid for are not subject to cancellation or refund.

    • Are subscriptions available outside the US?

      Currently, ION* subscriptions are only available in the United States.

    • Can I use a discount or coupon code towards subscription orders?

      Discount or coupon codes cannot be applied to orders that contain subscription products.

    • As a member, can I send ION* to multiple addresses?

      Sure! We understand you may want to share ION* products with friends and/or you may spend part of the year at a different address. You can always update your shipping address or add shipping locations by logging into your account. Just be sure to make any changes 24 hours prior to your order processing.

    • How will I know when my next order is processing?

      We have it covered! You will receive an email from us 3 days prior to your order processing, to remind you. Be sure to respond quickly if you need to change the date or shipping address since our Shipping Team is very efficient and takes pride in getting orders out quickly. Any upcoming order changes will need to be done 24 hours prior to it processing.

    • Can I pause or change my upcoming subscription if needed?

      Of course! Just log into your subscription account and change the upcoming shipment date or you can temporarily cancel your subscription. When you are ready to start receiving ION* products again, simply re-activate.

      We know most of you want to navigate and manage your subscription orders on your own; however, if you need a little extra help, we would love to hear from you! Just call or email our Customer Support Team. We can be reached at or 844.432.5488 Monday – Friday 9am-5pm EST.

  • ION* Referral Program

    The ION* referral program is not currently available. Please note that past referral codes will be honored. Please contact the ION* Customer Experience Team with any questions at Thank you for understanding.

    • Does the ION* discount code apply to the cost of shipping and taxes?

      No, the discount does not apply to shipping and taxes.

    • Can the coupon code be used along with other promotions?

      No, the coupon code cannot be combined with other ION* promotions.

    • Can coupons be stacked?

      No, referral coupons are one-time use and cannot be combined with other coupon codes.

    • Does my reward coupon ever expire?

      Luckily for you, referral reward coupons do not have an expiration date (or remain active as long as we offer the referral program).

    • My referral coupon isn't working. What should I do?

      Please review the questions below to troubleshoot and if it still doesn’t work please contact our fantastic Customer Support team for any referral program related inquiries at, and they will be sure to assist.

      • Are you applying it to the website?

        Reward coupons only work at our website.

      • Has the coupon been used before?

        Coupons can only be used once.

      • Has another coupon already been applied?

        Coupons cannot be combined with other coupons.

      • Is your order over $50?

        Make sure your order is over $50 (before taxes and shipping) for your coupon to be eligible for use.

      • Referral:
        Are you a new customer?

        If you are a returning customer, you can refer others, but you cannot earn rewards if a friend refers you.

    • Can I apply my reward coupon for an order placed over the phone?

      Yes, our team will apply your reward coupon to your order placed over the phone.

  • Shipping & Returns

    • US shipping costs

      We offer free shipping on all orders totaling $70 (USD) or over, shipped to addresses in the continental US, Alaska, Hawaii and US territories.

      Orders totaling less than $70 are subject to a $7 flat rate shipping fee.

    • How are my orders shipped?

      In the US, we ship FedEx and USPS for most efficient delivery, and USPS only for PO Box addresses. For international orders, we ship with DHL and Passport Shipping.

      When your order ships, you will receive a confirmation email with a tracking number, allowing you to track your order on either the FedEx, USPS, DHL, or Passport websites.

      We try our best to make deliveries within 3-5 business days, but for remote locations or during holiday periods, delivery may take a week or more.

    • Do you ship to freight forwarding addresses?

      ION* products can be shipped to a Freight Forwarder with the following parameters:

      • Orders are limited to a maximum of 4 bottles per ION* category (Gut Support, Pet Support, and Skin Support) every 60 days, in line with most personal use import regulations.
      • ION* is not responsible for lost/missing orders marked “delivered” (per carrier tracking information) to the customer shipping address.
      • ION* cannot guarantee specific delivery dates or windows for delivery.

    • When will my order ship?

      Please allow 2 business days for order processing. We do not ship on weekends or holidays. After placing your order with ION*, you will be sent a receipt and order summary via email. Once shipped, you will receive an email with a tracking number.

      Please Note: If you are having trouble locating these emails, individual user settings in your inbox may have rerouted them to your spam or marketing folders.

    • How can I check my order status?

      Please refer to the tracking links in the email you received with your shipment information to track delivery of your package. If you need additional assistance, please contact our Customer Support Team at

    • Can you expedite my order?

      Expedited shipping is not available at this time.

    • Do you offer a money back guarantee?

      It is our hope that you and your family are able to fully experience the benefits that ION* has to offer. This is why if you are not satisfied with any of our products, we offer a 100%, 60-day, money-back guarantee on your first bottle purchased (any size) from our website.

    • Returns & refunds

      To be eligible for a refund:

      Product must have been purchased within 60 days from the website.

      Do not ship bottles that have been opened or partially consumed (inner seal must be intact).

      Unopened product will be refunded once it has arrived and been processed by the ION* Team.

      Return Shipping Labels are not provided by ION*.

      ION* Returns
      4351 Seminole Trail
      Charlottesville, VA 22911

      Please Note: Your original shipping costs will not be refunded. Product purchased through any of our distributors is subject to their return terms and conditions. Returns are for consumable products only. For more information, please contact our Customer Experience Team at 844.432.5488 or e-mail us at

    • Subscription service

      You can cancel your subscription at any time, for any reason. Our 60-day, money-back guarantee applies to the purchase of your first bottle only.

    • Wholesale

      We will honor our 100%, 60-day, money-back guarantee by crediting our wholesale accounts for product they refund to their customers. First purchase, one bottle only, and within 60 days of purchase.

  • Partnership

    • How can I get more information on becoming a reseller?

      Please visit our Reseller page, answer a few questions, and a member of our sales team will be in touch with you shortly.

    • I'm already an ION* reseller. How can I find the reseller store?

      Please visit our Reseller page and click the login button at the top of that page.

    • Do you offer an affiliate program?

      We do! Please visit our Partner page, answer a few questions, and a member of our Partner Team will be in touch with you shortly.

    • I'm already an ION* affiliate. How can I find the affiliate portal?

      Please visit our Partner page and click the login button at the top of that page.

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